Display, touch and fit-check on every batch before it ships
Warranty & After-Sales Standard
A 12-month warranty on screens, batteries and small parts — from the day it reaches you.
PRSPARES is a Shenzhen factory-direct B2B wholesale supplier. Every screen, battery and small part is checked by incoming QC before it ships and is backed by a 12-month warranty from receipt of goods, with a target RMA rate under 1%. Zero-cycle diagnostic batteries and tools are covered for 30 days.
12 mo
warranty from receipt
<1%
RMA target
All grades
Original→Incell
What the warranty covers
The warranty covers manufacturing and functional defects — faults that exist when the part leaves our QC bench. Physical and accidental damage that happens after the part is in your hands is outside any screen warranty. Please test every part before installation — connect and power on with the protective film still on.
Covered
- Dead on arrival (DOA) — no power, no display out of the box
- No display, abnormal display, or bright line from an internal panel defect
- Touch not registering due to a manufacturing fault
- Flex connector or IC failure not caused by physical force
- Frame loose while the assembly is otherwise functional
Not covered
- Cracked or shattered glass / OLED from impact, drops, or pressure
- Flex cable torn or burst during installation or mishandling
- Liquid or moisture damage from misuse
- Frame bent or deformed by drops or crushing
- Damage from incorrect installation or use of non-standard tools
- Parts installed without testing first, or with QC labels removed
- Normal battery capacity wear from use
Per-model screen warranty (selected models)
The 12-month standard applies to every iPhone screen grade we stock. A representative selection is shown below; the full catalog spans iPhone X through the iPhone 16 series plus Samsung Galaxy and other Android models. For pricing and stock, browse the wholesale screen catalog.
| Model | Grade | Size | Warranty | Coverage |
|---|---|---|---|---|
| iPhone 11 Pro | Hard OLED | 5.8 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 11 Pro Max | Hard OLED | 6.5 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 12 Pro | Hard OLED | 6.1 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 12 Pro Max | Hard OLED | 6.7 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 13 | Hard OLED | 6.1 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 13 Pro Max | Soft OLED | 6.7 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 14 | Hard OLED | 6.1 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 14 Pro Max | Soft OLED | 6.7 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 15 Pro | Soft OLED | 6.1 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 15 Pro Max | Soft OLED | 6.7 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 16 Pro | Hard OLED | 6.1 in | 12 months from receipt | Manufacturing / functional defects |
| iPhone 16 Pro Max | Soft OLED | 6.7 in | 12 months from receipt | Manufacturing / functional defects |
“IC Transplanted” assemblies (original IC reballed onto a refurbished panel) carry the same 12-month coverage. Coverage is for manufacturing and functional defects only; physical, liquid and installation damage is excluded as listed above.
How to file an RMA
1. Report within the warranty window
Within 12 months of receiving the goods, send photos or a short video of the defect plus the order or batch number. Report obvious DOA units within 7 days of receiving the goods so we can isolate the batch.
2. Defect verification
We confirm the defect type against this standard — a manufacturing / functional fault is covered; physical or liquid damage is not. Random defects are treated as normal; defects concentrated in one batch are flagged as a supplier QC issue.
3. Resolution
Covered units are resolved by replacement shipped with your next order or credit on your next order, so you never pay to ship faulty parts back to China. Defective batteries do not need to be returned — photos are enough. If a single batch exceeds the expected defect rate, we process the affected batch together rather than unit by unit.
Why the RMA rate stays low
The warranty is the safety net; incoming QC is what keeps you from needing it.
Anti-static + UN38.3 packaging for screens and batteries
Factory-direct sourcing from Shenzhen Huaqiangbei
Frequently asked questions
How long is the PRSPARES warranty and when does it start?
Screens, standard batteries and small parts carry a 12-month warranty that starts from the date you receive the goods, not the order date. Zero-cycle diagnostic batteries carry a 30-day warranty and can be returned or exchanged within 30 days of receipt. Tools carry a 30-day warranty. Our target RMA rate across all grades is under 1%.
Do I need to test parts before installation?
Yes. Connect and power on every part with the protective film still on before you fit it. A part damaged during installation is not covered, so testing first protects your claim.
What screen defects are covered under warranty?
The warranty covers manufacturing and functional defects: dead-on-arrival units, no or abnormal display, bright lines from an internal panel fault, touch failure from a manufacturing fault, and flex-connector or IC failure not caused by physical force. A loose frame on an otherwise functional assembly is repaired free.
What is not covered?
Physical and accidental damage is not covered: cracked or shattered glass/OLED from impact, flex cable torn during installation, liquid or moisture damage, a bent frame, and damage from incorrect installation. These are outside any screen warranty because they are caused after the part leaves QC.
How do I file an RMA claim as a wholesale buyer?
Within the 12-month window, send photos or video of the defect with your order or batch number. We verify the defect type, then resolve covered units by replacement or credit on your next order. Batch-concentrated defects are handled together.
Does the warranty apply to all screen grades?
Yes. Coverage applies across every grade we supply — Original, Soft OLED, Hard OLED (including DD-brand panels), and Incell — under the same 12-month standard.
Source parts backed by a real warranty.
Browse the factory-direct catalog or send a parts list for tier pricing, stock and shipping.